Training and support

Activating your RSHQ Portal account

Assigning a delegate to an acting legislative role for a mine site account

• Watch the video: Assigning a delegate to an acting legislative role for a mine site account (1:53 mins)
• Download the instructions: Assigning a delegate to an acting legislative role for a mine site account

How to sign up to the RSHQ Portal

• Watch the video: How to sign up to the RSHQ Portal (1:31 mins)
• Download the instructions: How to sign up to the RSHQ Portal

Accepting an invitation to link your individual RSHQ Portal account to a site or business account

• Watch the video: Accepting an invitation to link your individual RSHQ Portal account to a site or business account (1:07 mins)
• Download the instructions: Accepting an invitation to link your individual RSHQ Portal account to a site or business account

Verifying your or relinking your identity using myID

• Download the instructions: Verifying your identity using myID

Verifying your identity using IDVerse

• Watch the video: Verifying your identity using IDVerse (strong) (4:13 mins)
• Download the instructions: Verifying your identity using IDVerse (strong)

Logging in to the RSHQ Portal

• Watch the video: Logging in to the RSHQ Portal (0:56 mins).

Introduction to your RSHQ Portal account

• Watch the video: Introduction to the RSHQ Portal (1:58 mins)
• Download the instructions: Introduction to your RSHQ Portal account

Updating your profile

• Watch the video: Updating your profile (0:44 mins)
• Download the instructions: Updating your profile

Updating your sign-in email

• Watch the video: Updating your sign-in email (0:51 mins)
• Download the instructions: Updating your sign in email

• Download the instructions: Signing a document using DocuSign

• Watch the video: Uploading documents and images (0:47 mins)

Requesting a business account setup

• Download the instructions: Requesting a business account setup

Searching for a Gas System Compliance Certificate (GSCC)

• Watch the video: Searching for a Gas System Compliance Certificate (GSCC)  (1:10 mins)
• Download the instructions: Searching for a GSCC

Checking the status of a licence or clearance

• Watch the video: Checking the status of a licence or clearance (00:50 mins)
• Download the instructions: Checking the status of a licence or clearance

Viewing your licences and clearances

• Watch the video: Viewing your licences and clearances (0:35 mins)
• Download the instructions: Viewing licences, certificates and authorisations

Viewing submitted licence and clearance applications and their status

• Watch the video: Viewing licence and clearance applications and their status (0:32 mins)
• Download the instructions: Viewing licence and clearance applications and their status

Applying for a gas work licence

• Watch the video: Applying for a gas work licence (4:25 mins)
• Download the instructions: Applying for a gas work licence

Apply for a gas work licence (Hydrocarbon refrigerants)

• Download the instructions: Applying for a gas work licence (Hydrocarbon refrigerants)

Applying for a gas work authorisation (industrial appliances) as an individual

• Watch the video: Applying for a gas work authorisation (industrial appliances) as an individual (6:11 mins)
• Download the instructions: Applying for a gas work authorisation (industrial appliances) as an individual

Upgrading a licence or authorisation

• Download the instructions: Upgrading a licence or authorisation

• Download the instructions: Responding to a request for information

Watch the video: Submitting a Gas Device Approval Certificate (GDAC) (3:22 mins)

Download the instructions: Submitting a Gas Device Approval Certificate (GDAC)

• Watch the video: Submitting a Gas System Compliance Certificate (GSCC) (3:10 mins)
• Download the instructions:
  • Submitting a GSCC - caravan
  • Submitting a GSCC - boat or vessel
  • Submitting a GSCC - property

• Watch the video: Submitting a vehicle or vessel inspection certificate (2:50 mins)
• Download the instructions: Submitting a vehicle or vessel inspection certificate

• Watch the video: Submitting a Gas System Defect Notice (GSDN) (2:18 mins)
• Download the instructions:
  • Submitting a GSDN - caravan
  • Submitting a GSDN - boat or vessel
  • Submitting a GSDN - property

Viewing your licences and clearances

• Watch the video: Viewing your licences and clearances (0:35 mins)
• Download the instructions: Viewing clearances, licences, authorities, certificates and permits

Checking the status of a licence or clearance

• Watch the video: Checking the status of a licence or clearance (0:50 mins)
• Download the instructions: Checking the status of a licence or clearance

Viewing submitted licence and clearance applications and their status

• Watch the video: Viewing submitted licence and clearance applications and their status (0:32 mins)
• Download the instructions: Viewing submitted licence and clearance applications and their status

Applying for an explosives driver licence

• Download the instructions: Applying for an explosives driver licence

Applying for a fireworks operator licence

• Download the instructions: Applying for a fireworks operator licence

Applying for a shotfirer licence

• Download the instructions: Applying for a shotfirer licence

Applying for a licence to use explosives

• Download the instructions: Applying for a licence to use explosives

Applying for a licence to collect ammunition

• Download the instructions: Applying for a licence to collect ammunition

Applying for an occupational authority via mutual recognition

• Download the instructions: Applying for an occupational authority via mutual recognition

Renewing an explosives licence or security clearance

• Watch the video: Renewing an explosives licence or security clearance (3:17 mins)
• Download the instructions: Renewing an explosives licence or security clearance

• Download the instructions: Responding to a request for information

Creating a blasting notification

• Watch the video: Creating a blasting notification (6:19 mins)
• Download the instructions: Creating a blasting notification

Entering coordinates

• The Entering coordinates work instruction shows you how to enter coordinates in the correct format into the RSHQ Portal

Using the map in a blasting notification

• Watch the video: Using the map in a blasting notification (0:48 mins)

Creating an explosives export notification

• Watch the video: Creating an explosives export notification (3:47 mins)
• Download the instructions: Creating an explosives export notification

Creating an explosives import notification

• Watch the video: Creating an explosives import notification (4:13 mins)
• Download the instructions: Creating an explosives import notification

Creating an explosives storage notification

• Watch the video: Creating an explosives storage notification (4:25 mins)
• Download the instructions: Creating an explosives storage notification

Creating a fireworks display notification

• Watch the video: Creating a fireworks display notification (8:11 mins)
• Download the instructions: Creating a fireworks display notification

Using the map in a fireworks display notification

• Watch the video: Using the map in a fireworks display notification (1:31 mins)

Applying for a certificate of competency via mutual recognition

• Watch the video: Applying for a certificate of competency via mutual recognition (3:09 mins)
• Download the instructions: Applying for a certificate of competency via mutual recognition

Applying for a site senior executive notice for coal mines

• Watch the video: Applying for a site senior executive notice for coal mines (1:56 mins)
• Download the instructions: Applying for a site senior executive notice for coal mines

Applying for a site senior executive notice for metalliferous mines and quarries

• Watch the video: Applying for a site senior executive notice for metalliferous mines and quarries (2:17 mins)
• Download the instructions: Applying for a site senior executive notice for metalliferous mines and quarries

• Watch the video: Checking the status of a licence or clearance (00:50 mins)
• Download the instructions: Checking the status of a licence or clearance

Applying and assessing control factors

• Watch the video: Applying and assessing control factors (2:09 mins)

Collecting and reporting plant and equipment information

• Watch the video: Collecting and reporting plant and equipment information (1:23 mins)

Identifying and documenting causes and causational factors

• Watch the video: Identifying and documenting causes and causational factors (1:33 mins)

Understanding and reporting incident types

• Watch the video: Understanding and reporting incident types (1:14 mins)

Reporting individuals involved in an incident

• Watch the video: Reporting individuals involved in an incident (1:09 mins)

The Reporting an incident fact sheet details the different methods of how to report an incident or issue that has occurred during (or outside) business hours.

Reporting an accident or incident 

• Watch the video: Reporting an accident or incident in the RSHQ Portal (7:06 mins)
• Download the instructions: Reporting an accident or incident in the RSHQ Portal.
• The Reporting psychosocial hazards to RSHQ fact sheet provides guidance on how to report psychosocial hazards to RSHQ.

Using the search and lookup functions

• Watch the video: Using the search and lookup functions (1:54 mins)
• Download the instructions: Using the search and lookup functions.

Entering or editing the date and time

• Watch the video: Entering or editing the date and time (1:41mins)
• Download the instructions: Entering and editing date and time fields.
• The Answering ‘Is the incident still ongoing?’ fact sheet provides industry guidelines on how to accurately complete the notification question ‘Is the incident still ongoing? ' in the RSHQ Portal.

Using the reporting and analytics tool to view Portal reference data

• Download the instructions: Using the Reporting and analytics tool to view Portal reference data

Selecting the Topic and Event associated with an incident

• Watch the video Selecting the Topic and Event associated with an incident (2:13 mins)
• Download the instructions: Selecting the Topic and Event when entering an incident

Attaching documents to an incident

• Watch the video Attaching documents to an incident (1:55 mins)
• Download these instructions: Attaching documents to an incident

Completing a disease notification

• Watch the video: Completing a disease notification (2:06 mins)
• Download the instructions: Completing a disease notification

Completing a methane exceedance notification

• Watch the video: Completing a methane exceedance notification (5:23 mins)
• Download the instructions: Completing a methane exceedance notification

Coal

Trigger 1 event

• Watch the video: Reporting a contaminant exceedance (Trigger 1 event - Coal) (7:07 mins)
• Download the instructions: Reporting a contaminant Exceedance (Trigger 1 event - Coal)

Trigger 2 event

• Watch the video: Reporting a contaminant exceedance (Trigger 2 event - Coal) (8:34 mins)
• Download the instructions: Reporting a contaminant exceedance (Trigger 2 event - Coal)

Trigger 1 retest results

• Watch the video: Reporting a contaminant exceedance (Trigger 1 retest results - Coal) (4:43 mins)
• Download the instructions: Reporting a contaminant exceedance (Trigger 1 retest results - Coal)

MMQ

• Download the instructions: Reporting a contaminant exceedance notification (MMQ)

Completing the incident confirmation

• Watch the video: Completing the incident confirmation (4:55 mins)
• Download the instructions: Completing incident confirmation

Completing a methane exceedance incident confirmation

• Watch the video: Completing a methane exceedance incident confirmation (7:40 mins)
• Download the instructions: Completing methane exceedance incident confirmation

The Finding an incident record at fact finding stage work instruction provides guidance on how to find an incident record at fact finding stage within the RSHQ Portal.

Completing the fact finding stage of an incident

Completing the analysis stage of an incident

• Watch the video: Completing the analysis stage of an incident (8:45 mins)
• Download the instructions: Completing the analysis stage of an incident
• The Completing a contaminant exceedance investigation (MMQ) work instruction outlines the process for completing a contaminant exceedance investigation in the RSHQ Portal

Completing a monthly worker summary

• Watch the video: Completing a monthly worker summary (2:40 mins)
• Download the instructions: Completing a monthly worker summary