RSHQ Portal
The RSHQ Portal (the Portal) is the new online regulatory system for the Queensland resources sector that brings a range of licensing and compliance activities onto a central, online platform.
Whether it’s reporting incidents, applying for a licence, issuing notices, or making notifications – the Portal will make it simpler, faster, smarter, and in some cases cheaper, for you to satisfy your regulatory obligations.
We will be adding functionality to the Portal over the next 12 months so it will eventually be your one-stop-shop for most regulatory transactions with RSHQ.
All users must use a unique email address to set up their Portal account, and to receive verification codes to log-in. How you access the Portal will depend on if you hold a current ‘permit’ of some type with RSHQ.
Accessing the Portal for the first time
All users must use a unique email address to set up their Portal account, and to receive verification codes to log-in. How you access the Portal will depend on if you hold a current ‘licence’ of some type with RSHQ.
Watch a video or follow the guides on our Training and support page under the heading 'Getting started' for help.
-
If you are an existing clearance, licence, authorisation, or authority holder we will create your Portal account, and pre-populate it with existing information related to your licence type.
When the Portal is ready to use, we will send an email that contains a link to activate your account and change your password. Log in using the email address where you received our correspondence. If you are unsure which email address to log in with, contact the relevant team:
-
If you have not held any licence, authorisation, or clearance with RSHQ before, you will need to create a Portal account from scratch.
Once you have created a new account you will need to verify your identity using either the myID service or the IDVerse service.
For those wanting to check a licence or compliance certificate who do not have a Portal account
You do not need a Portal account, or to log in to your account, if all you want to do is check the currency of a licence or clearance, or to search for a gas system compliance certificate.
Go to the RSHQ Portal home page and select the search you need. You can also access the Help & support menu items without an account or if you aren’t logged in.
Identity verification
The Portal uses online identity verification to ensure access to the data in your account is secure. Before you can access the full functionality of the Portal, you’ll need to complete an identity verification.
-
There are 2 online identity verification providers available, both are free to you, are accredited by the Australian Government’s Trusted Digital Identity Framework, and neither stores nor shares your identity documents.
Once you have logged into the Portal, click on your name in the top right corner and select Identity verification from the menu.
Select the service you want to use and follow the instructions. An identity level of ‘strong’ is required by people accessing explosives, all other activities require a ‘standard’ level.
- myID – is the same service used by federal services such as the ATO and Medicare, provides ‘strong’ or ‘standard’ strength verification. myID is a digital identity.
- IDVerse – only for explosives users who require a ‘strong’ level, but do not have a valid Australian passport. IDVerse is a one-off verification of your identity for this use only.
Before you begin your digital identity verification, read the Why does my identity verification keep failing section on our FAQ page, to ensure you don’t get stuck!
-
If you are not comfortable with completing an online verification, you may submit a manual/non-digital verification instead.
To get started, download these 3 documents. The Non-digital identity verification fact sheet describes what you need to do to complete and submit a non-digital application.
- Non-digital identity verification fact sheet (PDF, 210KB)
- Non digital identity verification statutory declaration (PDF, 131KB)
- Non-digital identity verification consent form (PDF, 158KB)
Be aware that the non-digital verification process will take significantly longer than the digital/online service, for you to action and to receive the notification of the outcome. To minimise any unnecessary delay carefully check you have met all requirements before submitting your application.
-
These tips will help you avoid the frustration of a failed identity verification:
- Verification takes approximately ten minutes and cannot be paused. Make sure you have your documents at hand and enough time to complete the verification.
- If your name varies across your documents, you must provide linking documents such as a marriage certificate or change of name certificate
- Capture your documents and face images in good, even lighting. Dim or high contrast lighting may prevent the verification system from being able to detect detail.
- Ensure all your identity documents are current, as expired documents will not be accepted
- Remove anything obstructing your face such as face coverings or bandages (beards and glasses are okay) when capturing the facial recognition image
- Make sure the details on the captured document exactly match those in your originals. If you notice any errors edit them on screen before submitting. Examples of common errors include: detection of name or spelling variations between documents – for example one document has your name as “Michael”, another as “Mike” the number zero is incorrectly recognised as the letter “O”.
To maintain the security of your RSHQ Portal account, you will be required to re-link your identity verification to your Portal account every 12 months. If any of the documents used in your original verification have since expired, you will need to update them in myID before proceeding.
Photos: get it right the first time
Some activities in the Portal require users to take or upload photographs of themselves to submit an application, these photos are used on licences and clearances. For licence applications, the photo you submit will be used on your digital licence therefore it is professional representation of you and will be viewed by potential employees and customers.
Failure to submit appropriate photos will result in the application being delayed or rejected. In the case of a Queensland Explosives Security Clearance application, it may result in your application being rejected and the fee you paid being forfeited (no refunds are issued for QESC).
-
When making an application in the Portal, you will be guided through a set of instructions outlining the photo submission process and specific image requirements, after which you will be able to select the ‘Upload’ option. The photo you upload must be of you - the applicant – be no more than 6 months old, and consistent with the following standard passport photo guidelines:
- Plain white or light grey background
- Clear, sharp image (no marks or red eye)
- Even lighting (no shadows or reflections); natural skin tone
- Face centred, looking straight at the camera (no tilt)
- Hair away from face; edges of face visible
- Eyes open, mouth closed
- Neutral expression (no smiling, laughing, or frowning)
- Hearing aids allowed if normally worn
- Religious head coverings allowed if normally worn
- No glasses, unless for medical reasons (no eye obstruction or lens glare)
- No editing or retouching of any type.
Read more about photo requirements and see examples of suitable passport style images.
Services available on the RSHQ Portal
Your access to the Portal is via an individual account that may be linked to a business profile. Individual account information is not shared with any other accounts that may also ‘link’ to the same business profile.
The services available on the Portal are:
-
All Certificates of Competency and SSE Notice applications, including the new:
- Certificate of Competency application: Surface Mine Manager
- Certificate of Competency application: Mechanical Engineering Manager
- Certificate of Competency application: Electrical Engineering Manager
-
Report, submit, manage, or view
- Report an accident or incident
- Report a contaminant exceedance
- Report or update monthly worker summary
- Submit a disease notification
- Manage organisation and portal access
- View my activity history
- View existing reports and notifications
- View reporting and analytics data
-
By mid-May 2026
Applications for new, or renewal of the following occupational licences and authorisations:
- Shotfirer licence (including mutual recognition)
- Fireworks operator licence (including mutual recognition)
- Licence to use – individual (including mutual recognition)
- Licence to collect ammunition - individual
- Explosives drivers licence (including mutual recognition).
By 30 June 2026
Use the Portal to apply for ALL explosives related licences, permits and to make notifications. Benefits will include the ability to make submissions on the job from your mobile devices (with connectivity), a convenient record of your activity history, and great new features like Google map siting for notifications.
Submit or view
- Submit an application for a new, or renewal of, a Queensland Explosives Security Clearance (QESC)
- View my activity history
- View my applications
- View my licences, permits and certificates
- View the status of a QESC or licence
-
Report, submit, manage, or view
- Report an accident or incident
- Report a contaminant exceedance
- Submit a disease notification
- Manage organisation and portal access
- View my activity history
- View existing reports and notifications
- View reporting and analytics data
-
Live 3 February 2026
- Apply for new, upgraded, renewal and replacement gas work licence and authorisations
- interim exceptions: hydrocarbon refrigerant licence, gas device approval authorisation
- Submit compliance certificates
- Submit defect notices
- Submit inspection certificates
- View my applications
- View my activity history
- View my licenses and authorisations
- View the status of licence or authorisation.
- Apply for new, upgraded, renewal and replacement gas work licence and authorisations
Support and feedback
Visit our Training and Support web page for videos and fact sheets on how to use the Portal.
For general information or feedback about the system contact the Program team.
Last updated: 09 Oct 2025