RSHQ Portal

If you are an existing clearance, licence, authorisation, or authority holder we will create an account for you that is pre-populated with existing information related to your permit type.

When the Portal is ready to use, we will send you an email containing first-time log-in details to activate your account, and instructions on how to change your password.  Once you have changed your password you need to verify your identity using either the myID service or the IDVerse service.

• Watch this short video on how to accept an invitation to log-in to the RSHQ Portal then click the RSHQ Portal button below to begin.
• This document provides a step by step guide to activate your Portal account and complete identity verification.

If you have not held any licence, authorisation, or clearance with RSHQ before, you will need to create a Portal account from scratch. Once you have created a new account you will need to verify your identity using either the myID service or the IDVerse service.

• Watch this short video on how to  create a new RSHQ Portal account then click the RSHQ Portal button to begin.

There are two online identity verification providers available, both are free to you, are accredited by the Australian Government’s Trusted Digital Identity Framework, and neither stores nor shares your identity documents.

Once you have logged into the Portal, click on your name in the top right corner and select Identity verification from the menu.

Select the service you want to use and follow the instructions.  An identity level of ‘strong’ is required by people accessing explosives, all other activities  require a ‘standard’ level.

• myID – is the same service used by federal services such as the ATO and Medicare, provides ‘strong’ or ‘standard’ strength verification. myID is a digital identity.
• IDVerse – only for explosives users who require a ‘strong’ level, but do not have a valid Australian passport.  IDVerse is a one-off verification of your identity for this use only.

Before you begin your digital identity verification, read the Why does my identity verification keep failing section on our FAQ page, to ensure you don’t get stuck!

These tips will help you avoid the frustration of a failed identity verification:

• Verification takes approximately ten minutes and cannot be paused. Make sure you have your documents at hand and enough time to complete the verification.

• If your name varies across your documents, you must provide linking documents such as a marriage certificate or change of name certificate.
• Capture your documents and face images in good, even lighting. Dim or high contrast lighting may prevent the verification system from being able to detect detail.
• Ensure all your identity documents are current, as expired documents will not be accepted.
• Remove anything obstructing your face such as face coverings or bandages (beards and glasses are okay) when capturing the facial recognition image.
• Make sure the details on the captured document exactly match those in your originals. If you notice any errors edit them on screen before submitting. Examples of common errors include:
  • detection of name or spelling variations between documents – for example one document has your name as “Michael”, another as “Mike”
  • the number zero is incorrectly recognised as the letter “O”.

To maintain the security of your RSHQ Portal account, you will be required to re-link your identity verification to your Portal account every 12 months. If any of the documents used in your original verification have since expired, you will need to update them in myID before proceeding.