Reporting psychosocial incidents
Reporting psychosocial incidents is an important step in ensuring the safety and health of workers in Queensland’s resources industry. In accordance with statutory reporting requirements, industry obligation holders must notify Resources Safety and Health Queensland (RSHQ) of incidents suspected to have been caused by exposure to psychosocial hazards. Additionally, workers who have been affected by or exposed to a psychosocial hazard, or involved in a suspected psychosocial incident, can also report these matters directly to RSHQ’s psychosocial team. This process helps to address risks and maintain a safe working environment.
More information
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What incidents should be reported to RSHQ?
Workers can make a report to RSHQ if they have been affected by or exposed to a psychosocial hazard or involved in a suspected psychosocial incident at a Queensland mine, quarry or petroleum or gas operation.
When to report an incident to RSHQ
If a worker has reported a psychosocial incident or issue to their employer or the site operator, however they have failed to implement adequate measures to prevent or address the psychosocial risks, the worker can make a report to RSHQ. Alternatively, if a worker does not feel safe to report the incident or issue to their employer or the site operator, a report can be made to RSHQ.
How do I report a psychosocial incident to RSHQ?
Due to the sensitive nature and confidentiality concerns surrounding psychosocial incidents, all incidents should be reported directly to the RSHQ psychosocial team by:
- calling 1300 581 077 between 8.30am – 4.30pm, Monday to Friday, or
- completing the psychosocial hazard report form (PDF, 295KB) and emailing it to psychosocial@rshq.qld.gov.au.
Can I make an anonymous report?
Yes, if you wish to remain anonymous, RSHQ will endeavour to protect your privacy. However, the scope of any enquiry or investigation conducted may be limited to best protect your privacy and that of affected individuals.
If you have any questions or concerns surrounding notifications of psychosocial incidents or issues, including any privacy concerns, contact the RSHQ psychosocial team on 1300 581 077 or email psychosocial@rshq.qld.gov.au.
What is RSHQ’s role in responding to reports?
Once a report is received, RSHQ’s psychosocial team will review the information to determine the appropriate action, while prioritising the wishes and privacy of affected individuals.
RSHQ regulates obligation holders to ensure they are meeting their obligations to protect the safety and health of workers, including ensuring that psychosocial hazards are effectively managed. RSHQ cannot investigate reports that fall under the jurisdiction of other regulators.
RSHQ recognises it can be distressing sharing details of a potentially traumatic event. Our trained staff aim to create a trauma-sensitive environment where individuals can share their experience in a safe, informed, and flexible way. We also aim to provide individuals with information about accessible support services and facilitate connections to those services where appropriate.
For incidents related to sexual harassment, if you are unsure of the correct agency for your circumstances or employer type, refer to the Queensland Regulator Map – Workplace sexual harassment and sexual assault (PDF, 313KB) (PDF, 313KB) or visit the Sexual harassment page for further information.
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What incidents should be reported to RSHQ?
Industry obligation holders should be reporting the following incidents to RSHQ:
Coal mines, mineral mines and quarries
Any serious accident, death or high potential incident suspected to have been caused by exposure to psychosocial hazards must be reported directly to the RSHQ psychosocial team. This includes a psychosocial event, or series of events, that causes or has the potential to cause a significant adverse effect on the safety or health of a person, including the person’s psychological health.
Petroleum and gas operations
Any death or serious injury or illness that is suspected to have been caused by exposure to psychosocial hazards must be reported directly to the RSHQ psychosocial team.
When to report an incident to RSHQ
Psychosocial incidents must be reported in accordance with the relevant statutory reporting timeframes.
How do I report a psychosocial incident to RSHQ?
Due to the sensitive nature of these incidents and privacy considerations, all incidents must be reported directly to the RSHQ psychosocial team by:
- calling 1300 581 077 between 8.30am – 4.30pm, Monday to Friday, or
- completing the psychosocial incident industry notification form (PDF, 619KB) and emailing it to psychosocial@rshq.qld.gov.au.
What is RSHQ’s role in responding to reports?
Once a report is received, RSHQ’s psychosocial team will review the information to determine the appropriate action, while prioritising the wishes and privacy of affected individuals where appropriate.
RSHQ regulates obligation holders to ensure they are meeting their obligations to protect the health and safety of workers, including ensuring that psychosocial hazards are effectively managed. RSHQ cannot investigate reports that fall under the jurisdiction of other regulators.
Contact us
If you have questions or concerns about reporting a psychosocial incident, including privacy considerations, please contact RSHQ’s psychosocial team on 1300 581 077 or email psychosocial@rshq.qld.gov.au.
Reporting an incident or issue
If you encounter a psychosocial incident or issue, you can report it directly to RSHQ’s psychosocial team on 1300 581 077 or email psychosocial@rshq.qld.gov.au. If you are in immediate danger, call Triple Zero (000).
For obligation holders, psychosocial incidents must be reported directly to RSHQ’s psychosocial team. Please do not report psychosocial incidents via the RSHQ Portal.
Last updated: 15 Apr 2026