Guidance material and support services | Resources Safety & Health Queensland

Guidance material and support services

This page provides a comprehensive suite of guidance material to assist in managing psychosocial hazards within the Queensland resources industry. Explore a risk management guide, access information from resource industry professionals and find links to organisations that provide support. Whether you’re looking for practical guidance or emotional assistance, these resources are designed to help foster a safer and healthier work environment.

Psychosocial risk management

RSHQ’s Guide to psychosocial risk management (PDF, 223KB) provides important information and insights on identifying and managing psychosocial hazards in the workplace. It covers key topics such as risk management processes, effective consultation strategies, practical risk control measures and investigation advice. In addition, a case study is used to illustrate real-world application and support proactive approaches.

RSHQ, in collaboration with external experts, has also developed the Guide for managing the risks of workplace sexual harassment in the Queensland resources industry. (PDF, 8MB). This guide provides practical advice to help obligation holders manage the risks of sexual harassment using a risk management approach. The principles of the Guide can also assist with managing the risks of other psychosocial hazards.

Supplementary guidance materials

Explore a range of supplementary guidance materials and information to deepen your understanding and enhance your ability to manage psychosocial hazards:

Advice and support services for workers, family and friends

Links to key support services and organisations that offer guidance and assistance to help workers address psychological challenges and maintain their wellbeing:

  • Lifeline: a 24-hour national telephone and online crisis counselling service - 13 11 14
  • Beyond Blue:  a 24-hour telephone support and online chat service for mental health and wellbeing - 1300 224 636
  • Mates in Mining: a 24-hour telephone support service for miners needing mental health and suicide prevention support - 1300 642 111
  • 1300 MH CALL: Mental Health Access Line – Queensland Government – a confidential mental health telephone triage service that provides the first point of contact to mental health services for Queenslanders - 1300 642 255
  • Medicare Mental Health Services: a free service connecting you with the mental health support that is right for you - 1800 595 212
  • Workers Psychological Support Service: a free and confidential service helping Queenslanders experiencing work-related psychological injuries connect with the right services - 1800 370 732
  • Suicide Call Back Service: a free nationwide service providing 24/7 phone and online counselling to people affected by suicide - 1300 659 467
  • 1800 RESPECT: a 24-hour phone service supporting people impacted by domestic, family or sexual violence - 1800 496 636
  • MensLine Australia: a free telephone and online counselling service offering support for Australian men anywhere, anytime - 1300 789 978
  • Women’s Wellbeing Line: a free telephone counselling service for women in Queensland - 1800 496 636
  • 13YARN: a free and confidential service offering access to Lifeline trained Aboriginal and Torres Strait Islander crisis support staff - 13 92 76
  • Workers’ Compensation Regulatory Services: regulates Queensland’s workers’ compensation scheme and provides guidance and support with information on workers’ compensation, rehabilitation and return to work matters, and assistance with disputes and complaints about insurer decisions - 1300 362 128
  • Grief and trauma counselling service (OIR): a free counselling service for people affected by a Queensland work-related fatality or serious accident - 1300 632 958
  • A death in the workplace – A guide for family and friends (PDF): information and guidance to support family and friends following a work-related death, including available support services and what to expect throughout the process

Last updated: 15 Apr 2026

Acknowledgement of Country

RSHQ respectfully acknowledges all Aboriginal peoples and Torres Strait Islander peoples as the Traditional Owners and Custodians of the country on which we live and work. We acknowledge their continuing connection to land, waters and culture and commit to ongoing reconciliation. We pay our respect to their Elders past and present.