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RSHQ performance accountability

Queensland Government Regulator Performance Framework

RSHQ reports annually against the five model practices in the Queensland Government Regulator Performance Framework:

  1. Ensuring regulatory activity is proportionate to risk and minimises unnecessary burden
  2. Consulting and engaging meaningfully with stakeholders
  3. Providing appropriate information and support to assist compliance
  4. Committing to continuous improvement
  5. Being transparent and accountable in actions.

Since 2023-2024, our Regulator Performance reports have been included in our Annual Report.

Read the following regulator performance reports:

RSHQ Regulator Effectiveness Framework

RSHQ has developed a Regulator Effectiveness Framework (REF) to identify opportunities to improve our practice as a regulator. While being developed specifically for RSHQ’s context, it also adopts the 5 model practices of the Queensland Government Regulator Performance Framework.

View the RSHQ Regulator Effectiveness Framework (PDF, 935KB) and 2025 evaluation results.

Prior reports

Prior to the Queensland Government Regulator Performance Framework, we reported on our performance against our Performance Accountability Framework:

Quarterly regulatory activities data

As part of our compliance program, we publish quarterly figures on the number of audits, inspections and complaint investigations we have conducted.

Memorandum of understanding

RSHQ has a memorandum of understanding with the Office of Industrial Relations (PDF, 4MB) that clarifies the jurisdictions of the agencies and explains how they cooperate.

Last updated: 11 Mar 2026