We recognise the importance and value of listening and responding to complaints and feedback.
If your complaint relates to our CEO, please raise your concern with the nominated RSHQ officer by phone or email.
The complaint process is confidential. Any personal information collected will not be released publicly.
Human rights complaints
The Human Rights Act 2019 requires public entities to be compatible with human rights, as well as give proper consideration to human rights when making decisions.
If you believe your human rights have been breached due to an action (e.g. policy, program or service) of Resources Safety and Health Queensland, you can raise a complaint through our existing complaints process.
Make a complaint
You can make a complaint by:
- emailing email@example.com
- phoning 13 QGOV (13 74 68)
- speaking to our staff directly
- writing to
GPO Box 1321 Brisbane Qld 4001
- making a public interest disclosure.
If you need an interpreter, please use our translation and interpreting service.
National Relay Service
If you are deaf, or have a hearing or speech impairment, you can call the National Relay Service on:
- 133 677 (TTY/Voice)
- 1300 555 727 (Speak and Listen (SSR)).
We will acknowledge your complaint within 5 working days and aim to respond within 20 working days. If the issue is complicated, a more detailed investigation may be needed. We will keep you informed of progress.
If you are not satisfied with the outcome of your complaint, you can request an internal review. If you are still not satisfied with the outcome, you can contact the Queensland Ombudsman to request an external review.
Last updated: 16 Sep 2020