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Complaints

We recognise the importance and value of listening and responding to complaints and feedback.

If you are dissatisfied with the service you received from Resources Safety and Health Queensland, please tell us. All complaints are handled in line with our framework.

The complaint process is confidential any personal information collected will not be released publicly.

Human rights complaints

The Human Rights Act 2019 requires public entities to be compatible with human rights, as well as give proper consideration to human rights when making decisions.

If you believe your human rights have been breached due to an action (e.g. policy, program or service) of Resources Safety and Health Queensland, you can raise a complaint through our existing complaints process.

Make a complaint

You can make a complaint by:

If you need an interpreter, please use our translation and interpreting service.

National Relay Service

If you are deaf, or have a hearing or speech impairment, you can call the National Relay Service on:

  • 133 677 (TTY/Voice)
  • 1300 555 727 (Speak and Listen (SSR).

Further action

We will acknowledge your complaint within 5 working days and aim to respond within 20 working days. If the issue is complicated, a more detailed investigation may be needed. We will keep you informed of progress.

If you are not satisfied with the outcome of your complaint, you can request an internal review. If you are still not satisfied with the outcome, you can contact the Queensland Ombudsman to request an external review.

Last updated: 16 Sep 2020